Experiences
Learn more about my user experience, human factors, and accessibility experiences below.
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Learn more about my user experience, human factors, and accessibility experiences below.
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ADP, March 2022 - Present
I work to improve the user experience of multiple tax credit and ACA compliance products by gathering feedback from users throughout the product design lifecycle. Feedback is gathered via moderated and unmoderated remote research sessions and findings are analyzed and presented to the project team and stakeholders as facts, insights, and recommendations based on the Atomic Research model. |
Pacific Science and Engineering Group, September 2020 - March 2022
I worked with a team to plan and conduct user assessments, user working groups, and field observations to gather quantitative and qualitative data regarding the efficacy of their software capabilities. Based on those findings, I helped make design recommendations that will improve their software issues and make their jobs easier. I also worked with a team to design a new system that will integrate multiple daily tasks into one intuitive interface and created a working prototype to test those designs. |
CHAAT Lab at CSULB, May 2019 - November 2019
I designed an air traffic control simulation using MACS software to examine the impact of unmanned aerial systems (UAS) in the national airspace systems (NAS). Air traffic controllers operated in the simulated air traffic environment with trained pseudopilots and were measured based on performance and perceived workload and situation awareness. I also assisted in the creation of survey questions to measure acceptability of the experimental conditions and other subjective data. I analyzed the data and developed presentation slides to display the results. |
CUDA Lab at CSULB, August 2018 - May 2019
I trained new students in the lab on how to perform accessibility evaluations of online textbooks in PDF, HTML, and EPUB formats. Pages are reviewed manually and with accessibility testing tools, both assistive and non-assistive technologies, such as NVDA and Colour Contrast Analyser. As accessibility specialist, I gained expertise and experience with HTML validation programs, Section 508 Standards, Web Content Accessibility Guidelines (WCAG) 2.0, computer-based assistive technologies, and web design and development. |
CUDA Lab at CSULB, December 2018 - February 2019
Redesigned the lab's information website via WordPress. The redesign included: reorganization of information, adding links to examples of our services and current projects, and rewriting descriptions of each item to make them more concise and descriptive. |
NASA's Ames Research Center, May 2018 - July 2018
Assisted with a simulation experiment to examine the effectiveness and ease of use of a UI for multiple UAS with a Detect and Avoid (DAA) alerting system. I helped test the simulation for errors, developed situation awareness questions, trained participants on how to operate the DAA display, and analyzed and presented observational data to the lab. |
Worked on a team to develop a report of the results from a detailed heuristic analysis of the Faculty Research Experience and Expertise (FREE) search tool and a formal usability test of the interface based on the results of the heuristic analysis. A heuristic evaluation of the FREE website was performed with 4 evaluators using Nielsen’s (1994) Heuristics for User Interface Design. From the 5 major heuristic violations identified, a formal usability test was conducted to gain insight into the severity of these violations. Recommendations for design were given based on the results of the usability test.
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Worked alone to evaluate the usability of a realtor's website. The specific objectives that were set to improve the website are as follows:
• Increase customer inquiries about buying and selling homes. • Make the website easier to use. • Design the website to meet usability standards. • Increase user satisfaction. Each objective had specific measures and performance criteria to determine if it was completed successfully. The objectives were met using a 6-step plan, which is outlined below: 1. User needs analysis 2. Heuristic evaluation 3. Usability test 4. Website redesign 5. Usability test on the redesign 6. Final recommendations |
A heuristic evaluation was performed to assess the usability of the ReliOn Wrist Blood Pressure Monitor. This document reports the usability heuristic violations identified by a group of four evaluators, ranks those violations from most severe to least severe, describes those violations in detail, rates the severity of those violations, and recommends possible solutions to ease the those violations. Each evaluator individually evaluated the device twice, once for “flow” of the device and once to evaluate the individual elements of the device. The results of the individual evaluations were then combined to produce this report.
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Worked with a group to design a motorcycle helmet using systems engineering principles. We developed the requirements of the system, functional flow block diagrams, work breakdown structure, and integrated master plan/integrated master schedule. We also identified the risks of the system and risks of alternative designs, developed a risk mitigation plan, and performed a trade study to select the best design concept. Finally, we identified the technical performance measurement, identified all interfaces of the system with an interface scope sheet, and developed a verification requirement matrix.
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Created a finance app prototype for iOS with Adobe XD. The app has 5 screens. The first screen is for users that have not yet added a card, so they would press the ADD CARD button to take them to the NEW CARD screen. I also created a NEW CARD states screen to display the various possible states for each text box that users will have to fill out. After adding a card, users can view pending and completed transactions. Clicking on a transaction will bring up the TRANSACTIONS INFO screen, which provides detailed information regarding the selected transaction.
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